Frequent errors

Navigation layers do not open
Problem description The navigation layer / tab of the extended menu does not always open when touching the navigation tab with the cursor. Solution Pl...
Thu, 24 May, 2018 at 9:14 PM
Error message 500 / communication failure / no themes are shown in the Theme Manager
Problem description Error message "500 - Internal Server Error" or "0 - communication failure" displayed in the Theme Manager and/or no...
Thu, 24 May, 2018 at 9:14 PM
Slow-paced shop / bad performance
Problem description The shop's loading time is very long and it takes ages to upload the sub-pages. Reasons Various factors influence the loading...
Mon, 26 Nov, 2018 at 9:36 PM
Pop-up messages / layers with terms and conditions during checkout display wrong content
Problem description The pop-up messages / layers for terms and conditions, data protection regulations et cetera, displayed prior to the final ordering pro...
Thu, 24 May, 2018 at 9:14 PM
Shopping world is not displayed
Problem description The shopping world is not displayed on the start page or in the product category. Reasons Please check the following reasons: ...
Thu, 24 May, 2018 at 9:16 PM
Left bar is not displayed
Problem description The left bar is not displayed in certain sub-pages. Solution In order to display the leftbar, please open your theme configuration...
Thu, 24 May, 2018 at 9:15 PM
Error: variable @xyz is undefined in file ...
Problem description When compiling the theme, the error message 'variable @variablenname is undefined in file' occurs.  Solution This error ...
Thu, 24 May, 2018 at 9:15 PM
Error isolation in ThemeWare
In the article, you will find all necessary information how to isolate display errors or malfunctions in ThemeWare or rather your Shopware Shop. Our pro...
Thu, 24 May, 2018 at 9:15 PM
Buying or rental license is not recognized
Problem description The Plugin Manager displays the Theme as test version, although you bought / rented ThemeWare. Reason Sometimes the license of you...
Mon, 8 Oct, 2018 at 3:04 PM
Wrong number of columns in the listing
Problem description The setting of the number of columns of the listing is not taken into account in frontend shop. ("Theme configuration > Tab &qu...
Thu, 24 May, 2018 at 9:15 PM